FAQ

Can we get free samples to try?

Due to hygiene reasons, we do not re-bottle or re-package our products, therefore there are no testers available. We recommend purchasing a single bag/bottle to try for the first time.

 

How do I get wholesale prices?

Wholesale prices are already applied when purchasing per carton. Otherwise, individual items will be at retail value. 

 

If I plan to purchase in bulk, do you offer further discounts?

If you intend to purchase in pallet loads, please email info@sunwide.com.au to discuss further.

 

Can I amend my order once it's been paid?

Orders cannot be amended once it's been processed.

 

Can I cancel my order?

Orders cannot be cancelled once it's been processed.

 

Can I pick up my order at the warehouse?

The warehouse is based in Clayton, Victoria. All customer visits are by appointment only.

 

What do I do when a product is out of stock?

Due to popular demand, some of our items may be out of stock occasionally. Please stay tuned to our website and we will update inventory levels when items are restocked.

 

What is the shelf life of your products?

From the manufacturing date, the shelf life is usually 12-24 months. However, due to import and transport processes, the shelf life is typically around 10 months when it arrives in Australia.

 

May I set up a credit account for my business?

Credit accounts only apply to Melbourne metro customers. Please email info@sunwide.com.au for more information.

 

I've never made bubble tea before. Are there any recipes you can provide?

Yes, we can provide you with some simple recipes here.

 

I would like to open a bubble tea shop in Australia. Do you have any suggestions for us?

Please email us for more info to receive a new business start-up bundle deal. In the email, please specify your store name, store location, contact email and phone number and we will help you get started.