Shipping
Shipping Information
Sunwide dispatches bubble tea ingredients, toppings, packaging and equipment across Australia. Please review the information below before placing your order.
Where We Deliver
We deliver to all states and major cities across Australia, including Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth, Hobart, Darwin and many regional areas.
Shipping availability and cost may vary depending on your delivery address, order size, product type and courier service availability.
Shipping Cost
Shipping is calculated based on the total order weight, delivery address and available delivery service. The final shipping options will be shown at checkout.
For large orders, pallet orders, equipment orders or container orders, please contact our team for a more accurate freight quotation.
Retail & Wholesale Orders
Retail and wholesale orders may have different shipping rules, pricing and eligibility depending on the account type, order value, delivery area and product range.
If you are a wholesale customer, please log in to your wholesale account before placing an order so the correct pricing and shipping options can be applied.
Estimated Delivery Time
We dispatch orders from Monday to Friday. Estimated delivery times are listed below as a general guide only. Actual delivery time may vary due to courier availability, delivery distance, public holidays, seasonal demand and promotion periods.
| State / Area | Estimated Business Days |
Major Cities / Areas |
|---|---|---|
| VIC | 1–2 | Melbourne, Geelong, Ballarat, Bendigo, Shepparton, Melton, Mildura, Warrnambool, Sunbury |
| NSW / ACT | 2–4 | Sydney, Newcastle, Central Coast, Wollongong, Maitland, Canberra |
| QLD | 2–5 | Brisbane, Gold Coast, Sunshine Coast, Townsville, Cairns, Toowoomba, Rockhampton, Mackay |
| SA | 2–5 | Adelaide, Mount Gambier, Whyalla, Gawler, Port Augusta, Port Pirie, Murray Bridge |
| NT | 3–7 | Darwin, Alice Springs, Palmerston City, Tennant Creek |
| WA | 3–7 | Perth, Rockingham, Mandurah, Bunbury, Geraldton, Albany, Kwinana, Broome |
| TAS | 3–7 | Hobart, Launceston, Devonport, Burnie, Kingston |
Frozen Products Delivery
Frozen products are currently available for delivery to Melbourne, Sydney and Brisbane metro areas only.
Frozen products can be checked out on our website, but they require frozen delivery arrangements. Delivery fees, minimum order quantity and free shipping eligibility may be different from regular dry goods.
Delivery Address Requirements
We are unable to deliver to PO Boxes or Parcel Lockers.
To help couriers complete the delivery smoothly, we recommend using a business address where possible.
- Please provide the correct business name and full delivery address.
- Please provide a contact person and phone number for delivery.
- Please include your trading hours or receiving hours in the order note.
- Please make sure there is safe and suitable access for the courier.
Large, Heavy or Pallet Deliveries
Some large, heavy or palletised orders may require special freight arrangements.
Please let us know before dispatch if your delivery location has any access restrictions, such as limited parking, stairs, no forklift, no loading dock, or restricted receiving hours.
If No Shipping Method Is Available
If no shipping method appears at checkout, it may be due to your location, order size, product type or delivery service limitations.
Please contact our team at info@sunwide.com.au with your delivery address and order details. We will check the best available delivery option for you.
Dispatch & Split Shipments
Depending on product availability and delivery location, your order may be dispatched from different Sunwide warehouses(Mel & Syd). Some items from the same order may arrive separately.
Tracking Information
Tracking details will usually be sent by email once they are available.
Some local metro deliveries may be arranged directly and may not always have a tracking link. If you need an update, please contact our team with your order number.
Missing, Delayed or Damaged Orders
If your order has not arrived within the estimated delivery time, please contact us with your order number so we can follow up with the courier.
If your order is damaged during delivery, please take clear photos of the damaged item, outer carton, courier label and any visible packaging damage.
Please email the photos to info@sunwide.com.au with your order number. Our team will review the case and assist with the claim process.
Need Help With Shipping?
Email: info@sunwide.com.au
Phone: 0401 882 727
Wechat: sunwide_office