Shipping & Returns
Do you ship to my city?
We despatch to all states and cities in Australia, including Melbourne, Geelong, Sydney, Newcastle, Wollongong, Sunshine Coast, Gold Coast, Brisbane, Canberra, Adelaide, Perth, Darwin and more. Shipping costs are based on weight and vary between different states of Australia.
How long does shipping take?
|Melbourne||1-2 business days|
|Sydney/Adelaide||2-5 business days|
|Other cities||Up to 7 business days|
We do not deliver to PO boxes or Parcel Collect, as we do not ship with Australia Post.
All orders placed after 12pm will be processed on the following business day.
How do you determine shipping costs?
The system says no shipping method available. What does this mean?
Do you ship to PO boxes or Parcel Lockers?
How do I track my order?
What should I do if my order doesn't arrive?
My parcel was damaged during delivery, can you replace the order?
We can accept returns for goods that are un-opened and the shipping cost will be the responsibility of the customer.
I've changed my mind and don't want the product anymore. Can I return it and get a refund?
Not all orders are eligible for return. For those eligible, returns can be made within 14 days after purchase at the cost of the customer. Please email firstname.lastname@example.org for details.