Do you ship to my city?
We dispatch to all states and cities in Australia, including Melbourne, Geelong, Sydney, Newcastle, Wollongong, Sunshine Coast, Gold Coast, Brisbane, Canberra, Adelaide, Perth, Darwin and more. Shipping costs are based on weight and distance vary between different states of Australia.
How long does shipping take?
We dispatch orders from Monday to Friday. Expected delivery times are as follows:
| State | Est. Business Days |
Major Cities |
| VIC | 1-2 Days | Melbourne, Geelong, Ballarat, Bendigo Shepparton, Melton, Mildura, Warrnambool, Sunbury |
| NSW/ACT | 2-4 Days | Sydney, Newcastle, Central Coast, Wollongong, Maitland, Canberra, Hall |
| QLD | 2-5 Days | Brisbane, Gold Coast, Sunshine Coast, Townsville, Cairns, Toowoomba, Rockhampton, Mackay, Bundaberg Central, Hervey Bay, Gladstone Central |
| SA | 2-5 Days | Adelaide, Mount Gambier, Whyalla, Gawler, Port Augusta, Port Pirie, Port Lincoln, Murray Bridge, Victor Harbor |
| NT | 3-7 Days | Darwin, Alice Springs, Palmerston City, Tennant Creek, Nhulunbuy |
| WA | 3-7 Days | Perth, Rockingham, Mandurah, Bunbury, Geraldton, Albany, Kwinana, Broome |
| TAS | 3-7 Days | Hobart, Launceston, Devonport, Burnie, Somerset, Blackmans Bay, Kingston |
Please note that the estimated delivery time is for reference only. Actual delivery times may vary depending on the shipping distance and seasonal fluctuations in the transportation industry.
All orders placed after 12pm will be processed after the following business day.
How do you determine shipping costs?
We do not offer flat rate or free shipping. All shipping is based on total order weight. To calculate your shipping costs, please first add items into your cart, view cart then click "calculate shipping". For pallet size orders and containers, please contact us for a more accurate quotation. Additional discounts may apply for larger orders.
The system says no shipping method available. What does this mean?
If you have difficulty placing an order, please email info@sunwide.com.au.
Do you ship to PO boxes or Parcel Lockers?
Please be understand that we are unable to deliver to PO BOX or Parcel Lockers.
As most of our delivery partner require ZERO contact during delivery, authority to Leave will be apply, if the receiver address is residential address or safe to do so.
We recommend the receiving address is a business address which our delivery partner can deliver your order much faster. Please don't forget to note us the trading hours when you check out.
How do I track my order?
Most Melbourne metro orders are delivered on the same day, so tracking is unavailable. For other Australian cities, a tracking number and tracking link will be available in an email within 3 days.
What should I do if my order doesn't arrive?
Please email info@sunwide.com.au if your order doesn't arrive within 14 days.
My parcel was damaged during delivery, can you replace the order?
If you find your order has been damaged during delivery, please take several photos of the damaged item and the box for our reference and email to info@sunwide.com.au. We will respond to your claim shortly, however we cannot guarantee that all claims will be accepted.